Shipping and Delivery Policy

Welcome to myledubai.ae, your one-stop destination for Vape and IQOS HEETS products in the UAE! We are committed to providing you with a smooth and efficient shopping experience, including fast shipping and reliable delivery services. This Shipping and Delivery Policy outlines the details of how we handle shipping to ensure your orders reach you in a timely and convenient manner.

1. Delivery Timeframe: We take pride in our lightning-fast delivery services. For customers located in Dubai, Ajman, and Sharjah, we guarantee delivery within 1 to 2 hours of order confirmation. For all other locations across the UAE, your order will be delivered within 12 hours of order confirmation.

2. Order Value and Free Shipping: To make your shopping experience even more enjoyable, all orders with a total value of 400 AED or more qualify for free shipping to any location within the UAE.

3. Delivery Charge: For orders below 400 AED, a flat delivery charge of 30 AED will apply. This nominal fee ensures that your order is swiftly and securely delivered to your preferred address anywhere in the UAE.

4. Cash on Delivery (Dubai, UAE): We understand your need for convenience. For customers in Dubai, UAE, we offer the option of Cash on Delivery (COD). You can pay for your order in cash at the time of delivery. Please have the exact amount ready to ensure a smooth transaction.

5. Order Processing Time: As soon as you place an order with us, our dedicated team will initiate the processing. Please note that order processing occurs during regular business hours, from Sunday to Thursday, and excludes public holidays.

6. Shipping Method: We have established partnerships with reliable courier services to ensure safe and prompt delivery of your orders. Our express shipping service is designed to minimize delivery times and provide you with an exceptional shopping experience.

7. Tracking Your Order: Once your order is dispatched, we will provide you with a tracking number via email or SMS. You can use this tracking number to monitor the status and location of your shipment until it arrives at your doorstep.

8. Delivery Confirmation: Upon successful delivery of your order, we will send you a confirmation notification. If, for any reason, you do not receive your order within the specified delivery timeframe, kindly contact our customer support team for assistance.

9. Change of Delivery Address: If you need to change the delivery address after placing an order, please contact our customer support team immediately. We will do our best to accommodate your request, but changes may not always be possible depending on the order status and delivery progress.

10. Delivery Scope: We provide delivery services throughout the UAE. Please ensure that your delivery address falls within our delivery coverage area to avail our shipping services.

We highly value your trust and aim to provide you with the best service possible. Should you have any further inquiries or concerns regarding our Shipping and Delivery Policy, feel free to reach out to our customer support team at [[email protected]] or [+971558559781].

Thank you for choosing myledubai.ae for your Vape and IQOS HEETS needs. We look forward to serving you with the utmost satisfaction.